COVID-19

11/24/21 Update:

The City of Denver has issued a Public Health Order effective November 24, 2021 – January 2, 2022. For more information on the order please click HERE. The City has also provided FAQ’s HERE.

In compliance with the order our building will now require guests (and employees) to wear masks at all times, except when dining or drinking at our property’s restaurants and bars – regardless of vaccination status.

We are committed to creating a safe and comfortable space with exceptional accommodations, food, beverage and hospitality. To protect all guests and our team, we ask that you do not enter if you have symptoms of COVID-19.

We hope you enjoy yourselves on property, while still taking public health seriously. We are all getting used to this new norm, let’s do it together!

We are strictly adhering to all local and state governmental COVID-19 mandates, the procedures and best practices outlined by the CDC, and have implemented many additional protocols (outlined below) to help ensure a safe and enjoyable experience for our guests.

PROPERTY WIDE

Our Building has an incredible forced air system that introduces high volumes off fresh air to the building on a continual basis. Any recirculated air in our lobby is treated with a UV light system, which kills 99.99% of airborne pathogens. We also utilize our operable windows when appropriate to ensure additional introduction of fresh air our through our building at all times.

Enhanced sanitization protocols are implemented throughout the property featuring thorough cleaning of all high-touch areas including, but not limited to: door handles, counters, push plates, elevators, buttons, and all other popular touch points.

Elevator has been equipped with an Air Ionizer to enhance air purification.
Hand sanitation stands are placed throughout the property.

VALET

Should you elect to valet your vehicle, we will park your car in our fully secure parking garage underneath the hotel. Our overnight parking rate is $30.00.

Our valet attendant will wear a medical grade face mask and use hand sanitizer before and after handling a guest’s vehicle.

IN-ROOM

We have restored all in-room amenities. To request the removal of any in-room items please contact the Front Desk via the in-room iPad.

ROOM SERVICE

All room service deliveries and signatures now take place at the door threshold. Our staff is not permitted to enter a guest room while the guest is inside. Please contact our Front Desk at 720.996.6300 should you have any questions regarding our room service menu.

HOUSEKEEPING

Cleaning:

Pre-arrival cleaning service features thorough cleaning of all high-touch areas including, but not limited to, door handles, light and control switches, faucets, toilets, floors, counters, brass trays, TV remotes and iPads.

Guest rooms are cleaned using hospital-grade, hydrogen peroxide-based cleaner.

All Housekeeping employees will wear medical grade face masks, latex gloves and will follow mandatory enhanced sanitization and hygiene protocols. Our team will use a new set of gloves with each guest room they clean.

All operable windows will be opened by Housekeeping during each room clean to allow fresh air in and enhance air flow.

Service:

Daily guest room housekeeping services are now only available upon request. This is to prevent the time our Housekeeping team spends in occupied guest rooms. To request daily cleaning, please request a specific time between 9 a.m. – 2 p.m. via the in-room iPad. Turn Down service is not offered.

While we encourage the re-use of towels to reduce contact touch points, towel restocking is available should guests desire. Please contact the Front Desk via the desk side iPad for additional towels or linens.

FITNESS CENTER

Due to the small size of our Fitness Center and difficulties enforcing occupancy limits, it is closed until further notice.

DINING & DRINKING

All dining staff will follow mandatory enhanced sanitation and hygiene protocols.

EMPLOYEE PROTOCOLS

All staff will be screened for COVID related symptoms before each of their work shifts.

Any staff member who has had cold or flu-like symptoms will be entered into the CDC recommended testing and quarantining protocols immediately upon reporting these symptoms.

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